Refund policy
Shipping Policy
Order Processing
Orders are processed within 12 business days, excluding weekends and holidays. You’ll receive a confirmation email after placing your order and a shipping email with tracking details once it has been dispatched.
Delivery Estimates
Estimated delivery times are:
- United States: 12-13 Business Days
- Other destinations: 15-16 Business Days
These are estimates, not guaranteed delivery dates. Delivery may take longer during holidays, service disruptions, or customs inspections.
Shipping Costs
Available shipping options and costs are shown at checkout before you place your order.
Delays and Address Issues
Please check your shipping address carefully before submitting your order. If we can’t ship within the timeframe promised at checkout, we’ll contact you with an updated estimate and explain your options. For U.S. orders, sellers generally must follow their stated shipping time or, if none is stated, the applicable federal rule; delays require notice and an option to agree to the delay or cancel for a refund. Federal Trade Commission
For help with an order, contact contact@octable.store and include your order number.
Returns & Refunds
90-Day Money-Back Guarantee
You may request a return within 90 days of delivery. Email contact@octable.store with your order number and reason for the return. We’ll reply with return instructions.
Return Condition
Returned OCTABLE products must be unpacked, undamaged. and include everything.
Return Shipping
Return shipping is paid by [customer / OCTABLE], except when an item arrives damaged, defective, or incorrect.
Refunds
Once we receive and review your return, we’ll email you about the refund decision. Approved refunds are sent to the original payment method within 90 business days. Your bank or card provider may take additional time to post the refund.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact contact@octable.store with your order number and photos of the issue. We’ll work with you on a resolution.
Cancellations
Contact us as soon as possible if you need to cancel or change an order. We can’t guarantee changes once an order has entered processing or shipped.